Outage in Glia

Visitors and Operators are unable to engage

Resolved Minor
March 27, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Some customers are seeing issues with engagements being connected to operators. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.
Components affected
Glia Overall System Status Glia Communications Glia CoBrowsing

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/27/2023 09:18PM

We are not seeing any abnormal number of errors from our telemetry and all systems are fully operational

MONITORING over 2 years ago - at 03/27/2023 08:15PM

All communication systems are fully operational.
Our operations team continues investigating a number of errors in our telemetry.

INVESTIGATING over 2 years ago - at 03/27/2023 08:06PM

Engagements are now connecting and communications are fully functional.

INVESTIGATING over 2 years ago - at 03/27/2023 08:01PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 03/27/2023 07:53PM

Some customers are seeing issues with engagements being connected to operators. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

Latest Glia outages

[All GVA users] Potential degraded Virtual Assistant performance - 25 days ago
Elevated number of errors in our telemetry for SMS - 25 days ago
[All GVA users] Virtual Assistant service disruption - about 2 months ago
Delay in Historical Reporting and Statistics - 2 months ago
GVA Service is Unavailable - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook