Outage in Glia

Visitors and Operators are unable to engage

Resolved Minor
March 27, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Some customers are seeing issues with engagements being connected to operators. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/27/2023 09:18PM

We are not seeing any abnormal number of errors from our telemetry and all systems are fully operational

MONITORING over 1 year ago - at 03/27/2023 08:15PM

All communication systems are fully operational.
Our operations team continues investigating a number of errors in our telemetry.

INVESTIGATING over 1 year ago - at 03/27/2023 08:06PM

Engagements are now connecting and communications are fully functional.

INVESTIGATING over 1 year ago - at 03/27/2023 08:01PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 03/27/2023 07:53PM

Some customers are seeing issues with engagements being connected to operators. We’re aware of the issue and are working on it urgently.

Please know our teams are working hard to get everything up and running, and we will update as we have new information or within the next 60 mins.

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