Outage in Glia

Intermittent Service Disruption

Resolved Minor
October 02, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing intermittent failures to a percentage of our Engagements. Affected Engagements are unable to connect. We are working to resolve this issue.
Components affected
Glia CoBrowsing

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/02/2023 10:57PM

Operators and Visitors are able to engage and communicate. CoBrowsing sessions are working as expected.
All systems are fully functional

MONITORING about 2 years ago - at 10/02/2023 09:58PM

Operators and Visitors are able to engage and communicate. CoBrowsing sessions are experiencing intermittent time outs.

MONITORING about 2 years ago - at 10/02/2023 09:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 10/02/2023 08:52PM

We are experiencing intermittent failures to a percentage of our Engagements. Affected Engagements are unable to connect. We are working to resolve this issue.

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