Outage in Glia
Intermittent Service Disruption
Resolved MinorIncident Report
We are experiencing intermittent failures to a percentage of our Engagements. Affected Engagements are unable to connect. We are working to resolve this issue.
Components affected
Glia CoBrowsingNeed to monitor Glia outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 10/02/2023 10:57PM
Operators and Visitors are able to engage and communicate. CoBrowsing sessions are working as expected.
All systems are fully functional
MONITORING
over 2 years ago - at 10/02/2023 09:58PM
Operators and Visitors are able to engage and communicate. CoBrowsing sessions are experiencing intermittent time outs.
MONITORING
over 2 years ago - at 10/02/2023 09:07PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
over 2 years ago - at 10/02/2023 08:52PM
We are experiencing intermittent failures to a percentage of our Engagements. Affected Engagements are unable to connect. We are working to resolve this issue.
Latest Glia outages
Partial degradation of service - 11 days ago
Partial degradation of outbound calls - about 2 months ago
Elevated number of errors affecting a small number of Phone GVA interactions - about 2 months ago
Service disruption of Glia Platform affecting Cortex AI - 3 months ago
Service disruption of Glia Platform affecting Insights - 3 months ago
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