Outage in Glia

Elevated latency on Engagement Explorer

Resolved Minor
November 29, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

There is an increase in latency in engagements being displayed in the Engagement Explorer. Our operations team are actively working on resolving this issue.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/29/2024 07:58PM

This incident has been resolved.

MONITORING 2 months ago - at 11/29/2024 07:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 11/29/2024 04:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 11/29/2024 04:28PM

There is an increase in latency in engagements being displayed in the Engagement Explorer. Our operations team are actively working on resolving this issue.

Latest Glia outages

Elevated latency on Engagement Explorer - 2 months ago
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Service provider reporting service disruption affecting Glia - 5 months ago
Service disruption of Glia Platform affecting Operating Statuses reporting - 5 months ago
Elevated number of errors in our telemetry affecting the ability of Agents to interact with Customers - 6 months ago

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