Outage in Glia
Partial service disruption of Glia IVRs
Resolved MajorIncident Report
We are currently investigating an issue affecting Glia IVRs. There are known IVR call outages right and our team is working on an update.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 02/13/2025 10:42PM
This incident has been resolved.
IDENTIFIED
11 months ago - at 02/13/2025 09:34PM
The ongoing IVR issue has been identified and our telephony provider is working on a resolution. We are providing alternate options for our clients via our Service Desk affected by the ongoing incident while our telephony provider is working on the fix.
INVESTIGATING
11 months ago - at 02/13/2025 08:50PM
We are currently investigating an issue affecting Glia IVRs. There are known IVR call outages right and our team is working on an update.
Latest Glia outages
Partial degradation of outbound calls - about 1 month ago
Elevated number of errors affecting a small number of Phone GVA interactions - about 1 month ago
Service disruption of Glia Platform affecting Cortex AI - 2 months ago
Service disruption of Glia Platform affecting Insights - 3 months ago
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