Outage in Glia

Partial service disruption of Glia IVRs

Resolved Major
February 13, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting Glia IVRs. There are known IVR call outages right and our team is working on an update.
Components affected
Glia Communications
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/13/2025 10:42PM

This incident has been resolved.

IDENTIFIED 2 months ago - at 02/13/2025 09:34PM

The ongoing IVR issue has been identified and our telephony provider is working on a resolution. We are providing alternate options for our clients via our Service Desk affected by the ongoing incident while our telephony provider is working on the fix.

INVESTIGATING 2 months ago - at 02/13/2025 08:50PM

We are currently investigating an issue affecting Glia IVRs. There are known IVR call outages right and our team is working on an update.

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