Outage in Glia
Service disruption of Glia Platform affecting engagements
Resolved MajorIncident Report
Summary AI Generated
The Glia Platform experienced a major 16-minute disruption affecting Communications, CoBrowsing, and overall system performance. A fix was implemented and the system was monitored during recovery. The incident was fully resolved, with telemetry confirming all features returned to normal operation.
We are currently investigating an issue affecting the performance of engagements.
We are working to resolve this issue. We will share updated info here as soon as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 08/31/2026 05:43PM
The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.
MONITORING
about 10 hours ago - at 08/31/2026 05:38PM
We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
INVESTIGATING
about 10 hours ago - at 08/31/2026 05:29PM
We are currently investigating an issue affecting the performance of engagements.
We are working to resolve this issue. We will share updated info here as soon as possible.
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