Outage in Glia
Potential degraded Glia performance
Resolved MinorIncident Report
Summary AI Generated
A minor incident affecting a small percentage of voice interactions on Glia's Communications component lasted approximately 56 minutes. The issue was traced to Glia's telephony provider, while all digital channels remained fully operational throughout. The provider implemented a fix, and the incident was resolved after a brief monitoring period.
We are actively working with our telephony provider to resolve an issue affecting a small percentage of voice interactions. All digital channels remain fully operational and unaffected.
Components affected
Glia CommunicationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 09/01/2026 05:38PM
This incident has been resolved.
MONITORING
about 14 hours ago - at 09/01/2026 05:35PM
A fix has been implemented from our provider and we are monitoring the system as it recovers. We are continuing to monitor the issue.
IDENTIFIED
about 14 hours ago - at 09/01/2026 05:17PM
The vendor has identified the issue on their end. We continue working with them.
IDENTIFIED
about 14 hours ago - at 09/01/2026 04:51PM
The issue has been identified and we are urgently working with our provider in resolving the issue.
INVESTIGATING
about 15 hours ago - at 09/01/2026 04:44PM
We are actively working with our telephony provider to resolve an issue affecting a small percentage of voice interactions. All digital channels remain fully operational and unaffected.
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