Outage in Glia
Potential degraded Glia performance
Resolved MinorIncident Report
Summary AI Generated
Glia experienced a performance degradation lasting approximately 1.6 hours that impacted operator availability and the accurate reporting of engagement states across the overall system. The team investigated the issue with high priority, implemented a fix, and monitored recovery before confirming full resolution with all instances performing as expected.
We are currently investigating a potential degradation of Glia performance. We are working to resolve this issue.
Components affected
Glia Overall System StatusTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/28/2026 10:50PM
The incident has been fully resolved with all instances fully functional and performing as expected.
MONITORING
3 days ago - at 08/28/2026 10:39PM
We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
INVESTIGATING
3 days ago - at 08/28/2026 10:26PM
The team is continuing to investigate the current performance degradation with high priority. Our findings indicate this is impacting operator availability and the accurate reporting of engagement states.
INVESTIGATING
3 days ago - at 08/28/2026 09:12PM
We are currently investigating a potential degradation of Glia performance. We are working to resolve this issue.
Latest Glia outages
Service disruption of Glia Platform affecting engagements - about 10 hours ago
[Some GVA users] Service provider reporting service disruption affecting Virtual Assistant - 28 days ago
GVA Downtime - 2 months ago
[Some GVA Users] Elevated rate of errors for Auth GVA - 3 months ago
Elevated rate of errors for Glia affecting reporting - 4 months ago
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