Outage in GlobalSign

Some OCSP requests returning "Malformed"

Resolved Minor
March 24, 2021 - Started about 4 years ago - Lasted about 1 year
Official incident page

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Outage Details

We are currently investigating a potential issue affecting some OCSP requests which is causing the servers to receive a malformed request and return an error.
Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 03/25/2021 07:25PM

Full CDN redundancy has been restored for all services.

MONITORING about 4 years ago - at 03/24/2021 04:25PM

All services are operational, and our provider has reported resolution of the issue, which has been confirmed by testing from GlobalSign's engineers.
We will continue to monitor the service closely as we return to full CDN redundancy over the next 24 hours.

MONITORING about 4 years ago - at 03/24/2021 07:37AM

To resolve the issue for hosted OCSP customers, we have migrated them away from the affected CDN. Requests are now succeeding although there will still be some failures as DNS TTL expires. Our provider are continuing to investigate the root cause of the issue as a top priority.

MONITORING about 4 years ago - at 03/24/2021 02:31AM

Please note that OCSP services for ocsp.globalsign.com and ocsp2.globalsign.com are operational. Hosted OCSP services for some customers are still experiencing the issue. The problem affects POST requests, resulting in them returning a "Malformed Response" error from GlobalSign's OCSP servers. We are working with our providers to fully resolve the issue ASAP.

MONITORING about 4 years ago - at 03/24/2021 01:51AM

There appears to be an issue at one of our CDNs which is causing incoming OCSP requests to become malformed. We have temporarily routed traffic away from the affected CDN to mitigate the issue, and are working directly with them to fully resolve.

INVESTIGATING about 4 years ago - at 03/24/2021 01:23AM

We are currently investigating a potential issue affecting some OCSP requests which is causing the servers to receive a malformed request and return an error.

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