Outage in Go1

Intermittent login errors. Some users not able to login using SSO

Resolved Major

February 13, 2024 - Started about 2 years ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Go1 Go1 API Go1 Third Party LMS Integrations

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/14/2024 06:04AM

This incident has been resolved.

MONITORING about 2 years ago - at 02/14/2024 03:46AM

The SSO issues have been resolved. We are continuing to monitor this behavior to ensure consistency in accessibility.

IDENTIFIED about 2 years ago - at 02/14/2024 12:01AM

The issue has been identified and the SSO services are back now.

INVESTIGATING about 2 years ago - at 02/13/2024 11:19PM

We see that the SSO services are working as expected now, but we are continuing to investigate the issue.

MONITORING about 2 years ago - at 02/13/2024 10:55PM

The intermittent issues have been resolved. We are continuing to monitor this behavior to ensure consistency in accessibility.

INVESTIGATING about 2 years ago - at 02/13/2024 07:25PM

We are continuing to investigate the SSO performance issue. We will provide another update once we have more details from our discovery. We apologize for the inconvenience.

INVESTIGATING about 2 years ago - at 02/13/2024 04:31PM

We are currently investigating this issue.

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