Outage in Go1

Unable to change user information

Resolved Minor
July 24, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We're currently experiencing a service disruption preventing some customers from changing user details, changing roles or activating and deactivating users. Our Go1 Engineering team is actively working to identify the root cause and implement a solution.
Components affected
Go1 API Go1
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 07/24/2025 11:50AM

We’re pleased to let you know that the issue has now been resolved. The root cause was identified as a malfunction in the caching system, which has since been replaced.
We apologize for any inconvenience this may have caused and appreciate your patience.

IDENTIFIED 5 days ago - at 07/24/2025 11:02AM

Our team has identified the problem and is actively working on a fix.

INVESTIGATING 5 days ago - at 07/24/2025 10:27AM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 07/24/2025 09:54AM

We're currently experiencing a service disruption preventing some customers from changing user details, changing roles or activating and deactivating users. Our Go1 Engineering team is actively working to identify the root cause and implement a solution.

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