Outage in Go1

Password Reset Notification Issue – Go1 Learners

Resolved Minor

November 17, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have identified sporadic issues with password notification delivery failing for direct users of Go1 attempting to reset their password manually. Our team is actively reviewing scope of impact and performance impact. Learners impacted may be unable to successfully reset their passwords at this time. If you need immediate support while we continue to investigate this issue, please reach out to Support.

Components affected

Go1

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/17/2025 10:55PM

We are glad to inform that the issue has been resolved. Apologies for any inconvenience caused.

INVESTIGATING 2 months ago - at 11/17/2025 05:52PM

We have identified sporadic issues with password notification delivery failing for direct users of Go1 attempting to reset their password manually. Our team is actively reviewing scope of impact and performance impact.

Learners impacted may be unable to successfully reset their passwords at this time. If you need immediate support while we continue to investigate this issue, please reach out to Support.

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