Outage in GoCardless

Incorrect communications distributed to merchants via email

Resolved Minor
May 24, 2022 - Started over 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Our engineers have identified an issue which has caused incorrect communications related to payments and mandates cancellations to be sent via email to merchants. We have stopped further emails from going out until we fully understand the impact of the problem. Our engineering team is working on identifying the source of the issue and will provide further details to affected merchants.
Components affected
GoCardless Reporting GoCardless Sandbox GoCardless Live GoCardless Sandbox GoCardless Sandbox GoCardless Live GoCardless Live
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 05/24/2022 03:14PM

Our engineers have identified the root cause and applied a fix.

We are continuing to monitor the situation.

IDENTIFIED over 2 years ago - at 05/24/2022 11:50AM

We have removed the incorrect emails from our outgoing queues and restarted the regular flow of emails.

Payments, Email notifications and communications to payees remain unaffected by this incident.

We are continuing to investigate the root cause and will provide further updates to affected merchants.

INVESTIGATING over 2 years ago - at 05/24/2022 11:16AM

Our engineers have identified an issue which has caused incorrect communications related to payments and mandates cancellations to be sent via email to merchants.

We have stopped further emails from going out until we fully understand the impact of the problem.

Our engineering team is working on identifying the source of the issue and will provide further details to affected merchants.

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