Outage in GoCardless

Delayed webhooks

Resolved Minor
June 01, 2023 - Started over 1 year ago - Lasted 12 days
Official incident page

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Outage Details

We are currently experiencing a significant delay in webhook delivery across both live and sandbox environments. Our engineers are investigating the issue.
Components affected
GoCardless Sandbox GoCardless Live
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/13/2023 01:55PM

On the 30th of May, as part of our efforts to scale our web hook delivery infrastructure we rolled out a changed that caused delays to webhooks.

We rolled back the change, and over the subsequent days, have made additional changes to improve the throughput of the system.

We have also introduced more alerting as part of our ongoing scalability efforts.

MONITORING over 1 year ago - at 06/02/2023 11:34AM

Our engineers have put a mitigation in place. We are once again processing webhooks in a timely manner.

We will continue to monitor the health and performance of the affected components.

INVESTIGATING over 1 year ago - at 06/02/2023 10:43AM

We are experiencing delays in webhook delivery again in both live and sandbox environments. Our engineers are working on the issue.

MONITORING over 1 year ago - at 06/01/2023 03:26PM

Our engineers have identified the issue and applied a fix. We are once again processing webhooks in a timely manner.

We are continuing to monitor the situation.

INVESTIGATING over 1 year ago - at 06/01/2023 12:37PM

We are currently experiencing a significant delay in webhook delivery across both live and sandbox environments. Our engineers are investigating the issue.

INVESTIGATING over 1 year ago - at 06/01/2023 12:36PM

We are currently experiencing a significant delay in webhook delivery across both live and sandbox environments. Our engineers are investigating the issue.

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