Outage in GoCardless

Webhooks are not being delivered

Resolved Major
September 15, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Webhooks, and Customer Notifications, are currently not being delivered. We've identified the root cause and are working on rolling out a fix.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/15/2023 03:11PM

The issue has been resolved. Our monitoring shows that our Webhooks and Customer Notifications services have stayed stable following the fix we applied.

We have now successfully processed and dispatch all events

MONITORING over 1 year ago - at 09/15/2023 11:31AM

Our engineers have applied a fix and we are once again processing Webhooks and Customer Notifications.

We are continuing to monitor the situation.

MONITORING over 1 year ago - at 09/15/2023 11:23AM

Our engineers have applied a fix and we are once again processing Webhooks and Customer Notifications.

We are continuing to monitor the situation.

IDENTIFIED over 1 year ago - at 09/15/2023 10:20AM

Webhooks, and Customer Notifications, are currently not being delivered.

We've identified the root cause and are working on rolling out a fix.

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