Outage in GoCardless

EUR Webhooks and payment confirmations delayed

Resolved Minor
February 26, 2024 - Started 10 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified an issue where webhooks and payment confirmations for EUR in the dashboard will be delayed. We are implementing the fix and will provide a further update shortly on its implementation.
Components affected
GoCardless Live GoCardless Live
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/26/2024 05:56PM

We have confirmed the fix has worked as expected with webhooks and payment confirmations processed.

MONITORING 10 months ago - at 02/26/2024 02:20PM

We have implemented the fix and we are monitoring to ensure webhooks have all been sent and payment confirmations are visible in the dashboard.

INVESTIGATING 10 months ago - at 02/26/2024 12:53PM

We have identified an issue where webhooks and payment confirmations for EUR in the dashboard will be delayed.

We are implementing the fix and will provide a further update shortly on its implementation.

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