Outage in GoCardless

Some merchants unable to log into the GoCardless dashboard

Resolved Major
October 02, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigating an issue related to our dashboard, in particular reports of merchants not being able log in. We will provide another update shortly once we have identified the cause.
Components affected
GoCardless Live
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/02/2024 04:48PM

We have confirmed that our fix has resolved the issue and that users can now log into the GC dashboard as normal.

We apologise for any inconvenience caused.

IDENTIFIED 3 months ago - at 10/02/2024 04:31PM

We have identified the cause and we are now working on a fix to resolve the issue.

We will provide another update in 1 hour if not resolved.

IDENTIFIED 3 months ago - at 10/02/2024 03:54PM

We are investigating an issue related to our dashboard, in particular reports of merchants not being able log in.

We will provide another update shortly once we have identified the cause.

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