Outage in GoGuardian

GoGuardian Beacon Outage

Resolved Minor
July 25, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue causing GoGuardian Beacon to not load as expected. Counselors and super counselors may see a blank white page when attempting to access GoGuardian Beacon. Data and alerts are still being collected and saved although currently are not available. We apologize for any trouble caused by this issue and are currently working to restore access.
Components affected
GoGuardian Global Search GoGuardian Alerts GoGuardian Dashboard GoGuardian Alert Details

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/25/2023 09:03PM

We have confirmed the issue causing GoGuardian Beacon to not load properly between 3PM and 4PM EDT (12PM-1PM PDT) has been fully resolved. We apologize for any trouble caused by this issue.

MONITORING about 2 years ago - at 07/25/2023 08:08PM

A fix has been implemented in regards to the trouble loading data and activity within GoGuardian Beacon and we are monitoring the results. Service seems to have been restored in the meantime.

INVESTIGATING about 2 years ago - at 07/25/2023 07:08PM

We are currently investigating an issue causing GoGuardian Beacon to not load as expected. Counselors and super counselors may see a blank white page when attempting to access GoGuardian Beacon. Data and alerts are still being collected and saved although currently are not available. We apologize for any trouble caused by this issue and are currently working to restore access.

Latest GoGuardian outages

GoGuardian Beacon Degraded Performance - about 2 months ago
GoGuardian Fleet Sync Partial Outage - Long Sync Times - 2 months ago
GoGuardian Teacher Degraded Performance - 4 months ago
GoGuardian Fleet Devices - 5 months ago
GoGuardian Beacon SMS Notifications: Degraded Performance - 6 months ago

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