Outage in GoGuardian

GoGuardian Degraded Performance

Resolved Minor
October 09, 2024 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Some users may experience trouble loading specific browsing activity within GoGuardian Admin, Teacher, and Beacon starting at approximately 12:50PM Pacific Time. We are currently investigating the issue and working towards a fix. The data will be preserved and will reflect once resolved. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
Components affected
GoGuardian Admin: Dashboard GoGuardian Teacher: Dashboard GoGuardian Dashboard GoGuardian Alert Details
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/09/2024 10:03PM

We have resolved the issue causing trouble loading specific student browsing activity within GoGuardian Admin, Teacher, and Beacon, which users may have experienced between 12:50PM and 2:05 PM Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

MONITORING 2 months ago - at 10/09/2024 09:08PM

We have implemented a fix to resolve issues related to loading activity data within GoGuardian and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

INVESTIGATING 2 months ago - at 10/09/2024 08:05PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 10/09/2024 08:05PM

Some users may experience trouble loading specific browsing activity within GoGuardian Admin, Teacher, and Beacon starting at approximately 12:50PM Pacific Time. We are currently investigating the issue and working towards a fix. The data will be preserved and will reflect once resolved. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

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