Outage in GoGuardian

GoGuardian Teacher Outage

Resolved Major
October 15, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue preventing GoGuardian Teacher from working as expected, starting at approximately 8:35AM Pacific Time. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
Components affected
GoGuardian Teacher: Classroom Connections GoGuardian Teacher: Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/15/2024 06:19PM

We have fully resolved an issue with GoGuardian Teacher causing sessions to not run as expected, which users may have experienced between approximately 8:35AM to 9:45AM Pacific Time. If you are still experiencing trouble, please reach out to our support team here: https://support.goguardian.com/s/contactsupport . Thank you for your patience.

MONITORING about 1 year ago - at 10/15/2024 04:58PM

We have implemented a fix for an issue affecting GoGuardian Teacher from 8:35AM to 9:45AM Pacific Time and access is now restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

INVESTIGATING about 1 year ago - at 10/15/2024 03:51PM

We are currently investigating an issue preventing GoGuardian Teacher from working as expected, starting at approximately 8:35AM Pacific Time. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

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