Outage in GoGuardian

GoGuardian Fleet Degraded Performance

Resolved Minor
October 23, 2024 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

Some users may experience trouble syncing information from the Google Admin Console to GoGuardian Fleet, starting at approximately 10AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
Components affected
GoGuardian Fleet: Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/23/2024 09:47PM

We have resolved the issue causing difficulties with GoGuardian Fleet sync, which users may have experienced between 10:00AM and 1:30PM Pacific time. Service has been fully restored. We apologize for any trouble caused by this issue.

MONITORING 12 months ago - at 10/23/2024 08:38PM

We have implemented a fix to resolve issues related to syncing GoGuardian Fleet and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

INVESTIGATING 12 months ago - at 10/23/2024 07:29PM

Some users may experience trouble syncing information from the Google Admin Console to GoGuardian Fleet, starting at approximately 10AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

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