Outage in GoGuardian

GoGuardian Teacher Degraded Performance

Resolved Minor
November 25, 2024 - Started 2 months ago - Lasted 8 days
Official incident page

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Outage Details

We are currently investigating an issue preventing GoGuardian Teacher from working as expected, starting at approximately 7:00AM Pacific Time. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/03/2024 07:22PM

After monitoring for a few days, we are confident we have resolved an issue with GoGuardian Teacher causing sessions to not run as expected. If you are still experiencing trouble, please reach out to our support team here: https://support.goguardian.com/s/contactsupport . Thank you for your patience.

MONITORING 2 months ago - at 11/25/2024 05:20PM

We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and functionality should now be completely restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

MONITORING 2 months ago - at 11/25/2024 04:31PM

We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and most functionality is now restored, however scheduled sessions will not start automatically until the solution fully propagates. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

MONITORING 2 months ago - at 11/25/2024 04:23PM

We have implemented a fix for an issue affecting GoGuardian Teacher from approximately 7:00AM to 8:20AM Pacific Time and functionality is now restored. Our teams will continue to monitor performance to ensure full access and functionality. We apologize for any trouble caused by this issue.

INVESTIGATING 2 months ago - at 11/25/2024 03:08PM

We are currently investigating an issue preventing GoGuardian Teacher from working as expected, starting at approximately 7:00AM Pacific Time. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

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