Outage in Golf Genius

Degraded Performance in Live Chat Support and Text Messaging

Resolved Minor

October 20, 2025 - Started 4 months ago - Lasted about 14 hours
Official incident page

Incident Report

We are experiencing degraded service due to an ongoing issue with Amazon Web Services (AWS). The product remains functional, but certain services and features are affected. The impacted features include: - Help Button Live Chat (Intercom) - Some Text Message Delivery (primarily outside the US) While the interruption to these services is caused by an ongoing issue with AWS, we are actively working to minimize the impact.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/21/2025 03:00AM

Amazon Web Service has now corrected all issues. As a result, our Text Messaging and Chat Support partners are fully operational as well.

MONITORING 4 months ago - at 10/20/2025 01:09PM

We are experiencing degraded service due to an ongoing issue with Amazon Web Services (AWS).

The product remains functional, but certain services and features are affected. The impacted features include:
- Help Button Live Chat (Intercom)
- Some Text Message Delivery (primarily outside the US)

While the interruption to these services is caused by an ongoing issue with AWS, we are actively working to minimize the impact.

Latest Golf Genius outages

Live Chat Outage - about 1 month ago

Email Delivery Service Error - 4 months ago

Email Deliverability Degraded Performance - 5 months ago

Email Deliverability Outage - 6 months ago

Degraded Performance Generating Reports - 9 months ago

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