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Outage in Golf Genius

Live Chat Outage

Resolved Major
January 09, 2026 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

Intercom, our live chat provider, is currently experiencing a service outage. If you need assistance, please send an email to supportteam@golfgenius.com for support using the product. We will keep you updated as soon as we have more information.
Components affected
Golf Genius Live Chat Support

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/09/2026 09:52PM

Live Chat services are fully restored and operational. We apologize for any inconvenience this may have caused you in contacting our support team. Thank you for your patience.

MONITORING 3 months ago - at 01/09/2026 09:30PM

Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered.

IDENTIFIED 3 months ago - at 01/09/2026 09:05PM

Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered. If you need assistance and are unable to submit a live chat request, please send an email to supportteam@golfgenius.com for support using the product. We will promptly inform you as soon as we have more information.

IDENTIFIED 3 months ago - at 01/09/2026 08:50PM

Intercom, our live chat provider, is currently experiencing a service outage. If you need assistance, please send an email to supportteam@golfgenius.com for support using the product. We will keep you updated as soon as we have more information.

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