Outage in Golf Genius

Live Chat Outage

Resolved Major

January 09, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Intercom, our live chat provider, is currently experiencing a service outage. If you need assistance, please send an email to supportteam@golfgenius.com for support using the product. We will keep you updated as soon as we have more information.

Components affected

Golf Genius Live Chat Support

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/09/2026 09:52PM

Live Chat services are fully restored and operational. We apologize for any inconvenience this may have caused you in contacting our support team. Thank you for your patience.

MONITORING about 1 month ago - at 01/09/2026 09:30PM

Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered.

IDENTIFIED about 1 month ago - at 01/09/2026 09:05PM

Live Chat services are gradually resuming, but they may experience intermittent downtime until fully recovered. If you need assistance and are unable to submit a live chat request, please send an email to supportteam@golfgenius.com for support using the product. We will promptly inform you as soon as we have more information.

IDENTIFIED about 1 month ago - at 01/09/2026 08:50PM

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