Outage in Gong
Call Recording Issues for Multiple Providers
Resolved Minor
March 26, 2026 - Started about 4 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Gong experienced call recording disruptions across multiple providers for 2.2 hours, while Zoom Cloud recordings continued to function normally. The engineering team identified the root cause and deployed a fix, with all call recording services beginning to recover. The system was being monitored to ensure full stability was restored.
We are currently investigating an issue affecting call recordings across several providers. At this time, Zoom Cloud remains fully functional and is recording calls as expected. All other providers are currently experiencing disruptions.
Our engineering team is working to identify the root cause and restore full service. We apologize for the inconvenience and will provide another update as soon as we have more information.
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Latest Updates ( sorted recent to last )
MONITORING
about 3 hours ago - at 03/26/2026 03:50PM
We have identified the root cause and successfully deployed a fix. Call recording services for all providers are beginning to recover. We are currently monitoring the system closely to ensure full stability.
INVESTIGATING
about 4 hours ago - at 03/26/2026 02:30PM
We are currently investigating an issue affecting call recordings across several providers. At this time, Zoom Cloud remains fully functional and is recording calls as expected. All other providers are currently experiencing disruptions.
Our engineering team is working to identify the root cause and restore full service. We apologize for the inconvenience and will provide another update as soon as we have more information.
INVESTIGATING
about 4 hours ago - at 03/26/2026 02:16PM
We are currently investigating an issue affecting call recordings across several providers. At this time, Zoom Cloud remains fully functional and is recording calls as expected. All other providers are currently experiencing disruptions.
Our engineering team is working to identify the root cause and restore full service. We apologize for the inconvenience and will provide another update as soon as we have more information.
Latest Gong outages
Outage affecting Gong Application - 24 days ago
Call Recording Disruption - 29 days ago
Slowness in GONG - about 1 month ago
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