Gong experienced a telephony ingestion issue that caused delays in processing phone calls, emails, and call synchronization for customers. The incident lasted 4.4 hours while the engineering team investigated and implemented a fix. The service was restored and the team monitored system performance to ensure stability.
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We have implemented a fix and are currently monitoring system performance.
We are continuing to investigate the issue affecting telephony ingestion.
Customers may experience delays in telephony ingestion.
We will provide another update in 60 minutes.
We are currently investigating an issue affecting telephony ingestion.
Customers may experience delays in telephony ingestion.
We will provide another update in 30 minutes.
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