Outage in Gong
Gong Service Disruption
Resolved Minor
May 08, 2026 - Started 3 days ago
- Lasted 39 minutes
Incident Report
Summary AI Generated
Gong experienced intermittent service issues for 39 minutes caused by a third-party network disruption within AWS, affecting page loading and call recording/upload functionality. The root cause was identified and a fix was implemented, with the team monitoring for full service stabilization. All services including call recording and uploads were restored after the AWS network issue was resolved.
We are currently investigating reports of intermittent issues within Gong, where some pages are failing to load due to potential network connectivity problems. We are also aware that certain calls may not have been recorded or successfully uploaded to the platform. Our team is actively working to identify the root cause, and we will provide further updates as we progress toward a resolution.
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 05/08/2026 06:24AM
We have identified the root cause of the intermittent performance issues as a third-party network disruption within AWS (Amazon Web Services). A fix has been implemented, and we are seeing a recovery in page load times and call processing. We are now monitoring the platform closely to ensure that all services, including call recording and uploads, have fully stabilized.
INVESTIGATING
3 days ago - at 05/08/2026 06:00AM
We are currently investigating reports of intermittent issues within Gong, where some pages are failing to load due to potential network connectivity problems. We are also aware that certain calls may not have been recorded or successfully uploaded to the platform. Our team is actively working to identify the root cause, and we will provide further updates as we progress toward a resolution.
Latest Gong outages
AI Q&A - Service disruption - 11 days ago
Forecast and Engage - Performance issue - 13 days ago
Web app - Degraded performance - 27 days ago
Issues Accessing the Gong Platform - 29 days ago
Call Recording Issues for Multiple Providers - about 2 months ago
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