Outage in Gong
Data Capture & Processing - Call processing delays
Resolved Minor
September 09, 2026 - Started 1 day ago
- Lasted about 20 hours
Incident Report
Summary AI Generated
**Gong** experienced a data capture and processing incident lasting approximately 20 hours, during which US-hosted users faced significant call processing delays — roughly 20 minutes for video calls and 70 minutes for audio calls. The engineering team investigated the root cause throughout the incident. The issue was resolved after no further active errors were detected across services.
We are currently investigating an issue affecting Data capture & recording. Users in the US-hosted environment may experience delays in call processing (~20 minutes for video calls, ~70 minutes for audio calls). We will provide another update in 30 minutes.
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Latest Updates ( sorted recent to last )
INVESTIGATING
1 day ago - at 09/10/2026 09:26AM
We are currently not observing any active errors across our services. However, our engineering team is continuing to investigate the underlying issue to pinpoint the root cause and ensure complete stability. We will provide further updates as more information becomes available.
INVESTIGATING
1 day ago - at 09/09/2026 09:08PM
Our team continues to investigate the issue affecting Data Capture & Processing. Please check back for updates.
INVESTIGATING
1 day ago - at 09/09/2026 08:27PM
We are currently investigating an issue affecting Data capture & recording. Users in the US-hosted environment may experience delays in call processing (~20 minutes for video calls, ~70 minutes for audio calls). We will provide another update in 30 minutes.
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