Outage in Gong
Gong CRM is currently affected by a service disruption at Salesforce
Resolved Minor
September 16, 2026 - Started 6 days ago
- Lasted about 13 hours
Incident Report
Summary AI Generated
A Salesforce service degradation caused disruptions to Gong's CRM integration for approximately 12.7 hours, affecting users across Deal Board, Forecast, Enrich, AI fields, and Engage with delayed data updates. No data loss occurred. The incident moved toward resolution after Salesforce began rolling out a fix, with Gong monitoring recovery until service fully normalized.
We have identified an issue affecting CRM, due to a third-party service provider, Salesforce, degradation. All users with Salesforce CRM integration may experience delayed data updates across Deal Board, Forecast, Enrich, AI fields and Engage. There is no loss of data. We are actively tracking the third-party status and will provide another update in 1 hour.
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 09/16/2026 11:34AM
We are currently monitoring system recovery following an update from our third-party service provider (Salesforce), who has begun rolling out a fix. Users with Salesforce CRM integration may still experience delayed data updates across Deal Board, Forecast, and Engage as service normalizes. Please check back for updates.
MONITORING
6 days ago - at 09/16/2026 10:40AM
We are working to ensure service is fully restored for all customers. Please check back for updates.
MONITORING
6 days ago - at 09/16/2026 09:24AM
We have identified an issue affecting CRM, due to a third-party service provider, Salesforce, degradation. All users with Salesforce CRM integration may experience delayed data updates across Deal Board, Forecast, Enrich, AI fields and Engage. There is no loss of data. We are actively tracking the third-party status and will provide another update in 1 hour.
Latest Gong outages
Gong Platform Outage - Multiple Pages Not Loading - 6 days ago
Data Capture & Processing - Call processing delays - 13 days ago
Engage & Web App - Degraded Performance - 14 days ago
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