Outage in Google Workspace

**Summary:** Customers may experience intermittent issues with support case creation **Description:** We are experiencing an intermittent issue with Google Workspace Support case creation beginning on Wednesday, 2024-10-02 14:20 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-02 18:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Impacted customers may receive an unexpected error while attempting case creation. **Workaround:** Retrying the case creation process may be successful due to the intermittent nature of the issue.

Resolved Minor
October 03, 2024 - Started about 1 year ago - Lasted about 2 hours

Incident Report

**Summary:** Customers may experience intermittent issues with support case creation **Description:** We are experiencing an intermittent issue with Google Workspace Support case creation beginning on Wednesday, 2024-10-02 14:20 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-02 18:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Impacted customers may receive an unexpected error while attempting case creation. **Workaround:** Retrying the case creation process may be successful due to the intermittent nature of the issue.
Components affected
Google Workspace Support
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