Outage in Google Workspace
NotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded. Affected Ultra & Pro tier users are seeing Free tier features.
Resolved Minor
May 19, 2026 - Started about 4 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
NotebookLM experienced an issue where premium account tiers (Ultra & Pro) were incorrectly downgraded to free tier status due to a recent software update. Users encountered reduced resource limits, restricted source counts per notebook, and loss of premium features like advanced sharing and analytics, with only basic functionality remaining available. The engineering team identified the root cause and worked on a mitigation plan over the 3.6-hour incident duration.
Description: We are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier.
Our engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan.
We will provide an update by Tuesday, 2026-05-19 20:30 PDT with current details.
Customer Symtomps
Customers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics.
Workaround: None at this time
Components affected
Google NotebookLMTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 2 hours ago - at 05/20/2026 03:20AM
Title
NotebookLM customers are experiencing an issue where all premium account tiers are being incorrectly downgraded to free.
Description
We are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier.
Our engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan.
We will provide an update by Tuesday, 2026-05-19 22:00 PDT with current details.
Symptoms
Customers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics.
Workaround
None at this time.
about 4 hours ago - at 05/20/2026 01:07AM
Summary
NotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded. Affected Ultra & Pro tier users are seeing Free tier features.
Description
We are continuing to investigate an issue with NotebookLM where customers may experience a temporary downgrade in their account tier.
Our engineering team has identified a potential root cause related to a recent software update and is currently working on a mitigation plan.
We will provide an update by Tuesday, 2026-05-19 20:30 PDT with current details.
Customer Symtomps
Customers may notice lower resource limits (e.g., hitting limits for Studio artifacts, source count per notebook, etc) and the absence of premium features like advanced sharing and analytics.
Workaround
None at this time
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