Outage in Google Workspace
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Resolved Minor
September 22, 2026 - Started 22 days ago
- Lasted 2 days
Incident Report
Summary AI Generated
A bug in the latest Gmail Android app release caused users to be unexpectedly logged out, and upon re-login, the app failed to recognize their accounts, displaying an "account already added" error. The incident lasted approximately 50.5 hours, leaving affected users unable to access their inbox through the app. Google's engineering team identified the root cause and rolled out a fix progressively, while workarounds included reverting to the base app version or accessing Gmail via a mobile browser at mail.google.com.
Description: Our engineering team has identified the root cause and is actively working on mitigating the issue.
We will provide more information by Tuesday, 2026-09-22 18:00 PDT.
Symptoms: - Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out.
- Upon re-login, the process completes but the app fails to recognize the account.
- Users receive an error message stating the account is already added.
Workaround: The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com on their mobile browsers.
Components affected
Google GmailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
20 days ago - at 09/24/2026 10:29PM
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.
We will provide our next update by Thursday, 2026-09-24 18:30 PDT.
Symptoms:
- Users on the Gmail Android app may observe sudden, unexpected account logout.
- Upon re-login, the process completes but the app may fail to recognize the account.
- Users may receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com on their mobile browsers.
21 days ago - at 09/24/2026 04:02PM
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.
We will provide our next update by Thursday, 2026-09-24 16:00 PDT.
Symptoms:
- Users on the Gmail Android app may observe sudden, unexpected account logout.
- Upon re-login, the process completes but the app may fail to recognize the account.
- Users may receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com on their mobile browsers.
21 days ago - at 09/24/2026 12:10AM
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is rolling out a fix. The updated version of the Gmail app is currently available to an initial group of users to ensure stability, before a global rollout is initiated.
We will provide our next update by Thursday, 2026-09-24 10:00 PDT
Symptoms:
- Users on the Gmail Android app may observe sudden, unexpected account logout.
- Upon re-login, the process completes but the app may fail to recognize the account.
- Users may receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com on their mobile browsers.
22 days ago - at 09/23/2026 04:35PM
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is actively working on mitigating the issue.
We will provide more information by Wednesday, 2026-09-23 17:00 PDT.
Symptoms:
- Users on the Gmail Android app may observe sudden, unexpected account logout.
- Upon re-login, the process completes but the app may fail to recognize the account.
- Users may receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com on their mobile browsers.
22 days ago - at 09/23/2026 02:56AM
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is actively working on mitigating the issue.
We will provide more information by Wednesday, 2026-09-23 10:00 PDT.
Symptoms:
- Users on the Gmail Android app may observe sudden, unexpected account logout.
- Upon re-login, the process completes but the app may fail to recognize the account.
- Users may receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com on their mobile browsers.
22 days ago - at 09/23/2026 12:49AM
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is actively working on mitigating the issue.
We will provide more information by Tuesday, 2026-09-22 20:30 PDT.
Symptoms:
- Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out.
- Upon re-login, the process completes but the app fails to recognize the account.
- Users receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com on their mobile browsers.
22 days ago - at 09/22/2026 09:38PM
Title:
Gmail Android App users on the latest Gmail Android release may experience issues accessing their inbox.
Description:
Our engineering team has identified the root cause and is actively working on mitigating the issue.
We will provide more information by Tuesday, 2026-09-22 18:00 PDT.
Symptoms:
- Users on the Gmail Android app are finding that their accounts unexpectedly appear logged out.
- Upon re-login, the process completes but the app fails to recognize the account.
- Users receive an error message stating the account is already added.
Workaround:
The workaround for the Gmail app issue is to uninstall recent application updates and revert to the system's base version of Gmail. Optionally reinstall the latest version of the Gmail app from play store.
Alternatively, users can access https://mail.google.com on their mobile browsers.
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