Outage in Google Workspace

Inbound emails from customers to Google Support are experiencing issues.

Resolved Minor

June 30, 2026 - Started 18 days ago - Lasted about 17 hours

Incident Report

Summary AI Generated

**Google Workspace Support – Inbound Email Disruption** From June 25 through June 30, 2026 (09:00 AM PDT), inbound emails sent by customers to Google Support failed to be processed, lasting approximately 17 hours from when the incident was formally declared; case creation and portal updates remained functional throughout. Mitigation was completed by 09:00 AM PDT on June 30, restoring normal email processing. Engineers then worked to replay all affected messages from the impacted window, with a side effect that some case statuses updated dynamically and certain closed cases temporarily reopened during backlog processing.

Description: We are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2026-06-30 05:30 PDT with current details. We apologize to all who are affected by the disruption. Symptoms: Inbound emails from customers to Google Support are experiencing issues. Case creation continues to work. Workaround: None at this time.

Components affected

Google Workspace Support

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Latest Updates ( sorted recent to last )

17 days ago - at 07/01/2026 12:44AM

Title
Inbound emails from customers to Google Support are experiencing issues.
Description
The mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.
Our engineers are continuing to work replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026. We expect the email replays to take several hours, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.
We will provide more information by Tuesday, 2026-06-30 21:30 PDT.
Symptoms
Inbound emails from customers to Google Support after 09:00 AM PDT on 30 June 2026 are working as expected. The affected emails from the time of the issue are being replayed.
Case creation and updates continues to work without any issues.
Workaround
Customers can continue to use the portal to add comments / notes.

17 days ago - at 06/30/2026 07:03PM

Title
Inbound emails from customers to Google Support are experiencing issues.
Description
The mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.
Our engineers are continuing to work replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026. We expect the email replays to take several hours, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.
We will provide more information by Tuesday, 2026-06-30 17:00 PDT.
Symptoms
Inbound emails from customers to Google Support after 09:00 AM PDT on 30 June 2026 are working as expected. The affected emails from the time of the issue are being replayed.
Case creation and updates continues to work without any issues.
Workaround
Customers can continue to use the portal to add comments / notes.

17 days ago - at 06/30/2026 05:53PM

Title
Inbound emails from customers to Google Support are experiencing issues.
Description
The mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.
Our engineers are continuing to work replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026. We expect the email replays to take several hours, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.
We will provide more information by Tuesday, 2026-06-30 12:15 PDT.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation and updates continues to work without any issues.
Workaround
Customers can continue to use the portal to add comments / notes.

17 days ago - at 06/30/2026 04:36PM

Title
Inbound emails from customers to Google Support are experiencing issues.
Description
The mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.
Our engineering teams have shifted focus to replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026.
While there is currently no specific ETA for the email replay to finish, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.
We will provide more information by Tuesday, 2026-06-30 11:00 PDT.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation and updates continues to work without any issues.
Workaround
Customers can continue to use the portal to add comments / notes.

17 days ago - at 06/30/2026 03:48PM

Title
Inbound emails from customers to Google Support are experiencing issues.
Description
Mitigation work is currently underway by our engineering team.
The mitigation is expected to complete by Tuesday, 2026-06-30 09:45 PDT.
We will provide more information by Tuesday, 2026-06-30 10:00 PDT.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation and updates continues to work without any issues.
Workaround
Customers can continue to use the portal to add comments / notes.

17 days ago - at 06/30/2026 02:51PM

Title
Inbound emails from customers to Google Support are experiencing issues.
Description
Mitigation work is currently underway by our engineering team.
We do not have an ETA for mitigation at this point.
We will provide more information by Tuesday, 2026-06-30 08:45 PDT.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation and updates continues to work without any issues.
Workaround
Customers can continue to use the portal to add comments / notes.

17 days ago - at 06/30/2026 02:06PM

Title
Inbound emails from customers to Google Support are experiencing issues.
Description
We are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT.
Our engineering team continues to investigate the issue.
We will provide an update by Tuesday, 2026-06-30 08:00 PDT with current details.
We apologize to all who are affected by the disruption.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation continues to work.
Workaround
Customers can continue to use the portal to add comments / notes.

18 days ago - at 06/30/2026 01:28PM

Title
Inbound emails from customers to Google Support are experiencing issues.
Description
We believe the issue with Google Support is mitigated.
Our engineering team continues to investigate the root cause.
Customers are being advised if they have an urgent issue to resend previous communication to Google Support.
We will provide an update by Tuesday, 2026-06-30 08:00 PDT with current details.
We apologize to all who are affected by the disruption.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation continues to work.
Workaround
Customers can continue to use the portal to add comments / notes.

18 days ago - at 06/30/2026 12:28PM

Title
Inbound emails from customers to Google Support are experiencing issues.
Description
We believe the issue with Google Support is mitigated.
Our engineering team continues to investigate the root cause.
Customers are being advised if they have an urgent issue to resend previous communication to Google Support.
We will provide an update by Tuesday, 2026-06-30 06:30 PDT with current details.
We apologize to all who are affected by the disruption.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation continues to work.
Workaround
Customers can continue to use the portal to add comments / notes.

18 days ago - at 06/30/2026 12:17PM

Title
Inbound emails from customers to Google Support are experiencing issues.
Description
We believe the issue with Google Support is mitigated.
Our engineering team continues to investigate the root cause.
Customers are being advised if they have an urgent issue to resend previous communication to Google Support.
We will provide an update by Tuesday, 2026-06-30 06:30 PDT with current details.
We apologize to all who are affected by the disruption.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation continues to work.
Workaround
None at this time.

18 days ago - at 06/30/2026 11:56AM

Title
Inbound emails from customers to Google Support are experiencing issues.
Description
We are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT.
Our engineering team continues to investigate the issue.
We will provide an update by Tuesday, 2026-06-30 05:30 PDT with current details.
We apologize to all who are affected by the disruption.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation continues to work.
Workaround
None at this time.

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