Outage in Google Workspace

Google Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view.

Resolved Minor

August 28, 2026 - Started about 18 hours ago - Lasted about 2 hours

Incident Report

Summary AI Generated

**Google Chat Message Display Issue – August 28, 2026** Google Chat experienced a 1.5-hour intermittent issue where users received message notifications but messages failed to display without manually refreshing the application. Google Chat was the sole affected component, disrupting real-time message visibility for users. A manual refresh served as a workaround while Google's engineering team worked on mitigation.

Description: We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT. Our engineering team has investigated the issue and are currently working on mitigating the issue. We will provide more information by Friday, 2026-08-28 14:15 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view Workaround: Users can refresh to see new messages

Components affected

Google Chat

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Latest Updates ( sorted recent to last )

about 18 hours ago - at 08/28/2026 07:25PM

Summary:
Google Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view.
Description:
We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT.
Our engineering team has investigated the issue and are currently working on mitigating the issue.
We will provide more information by Friday, 2026-08-28 14:15 PDT with current details.
We apologize to all who are affected by the disruption.
Customer Symptoms:
Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view
Workaround:
Users can refresh to see new messages

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