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Outage in Google Workspace

Gmail Android users using Microsoft Exchange Online may fail to log in due to authentication issues.

Resolved Minor
May 15, 2026 - Started 21 days ago - Lasted 7 days

Incident Report

Summary AI Generated

Gmail Android users experienced authentication and sync failures when accessing Microsoft Exchange Online accounts for approximately 160 hours starting May 6, 2026. The issue prevented users from logging in and syncing their Exchange accounts through the Gmail Android app. Google resolved the problem by releasing Gmail Android app version 2026.05.11 with a fix, requiring affected users to update their app from the Google Play Store.

Description: We are experiencing an issue with Gmail beginning on Saturday 2026-05-06. Our engineering team continues to investigate the issue. We will provide more information by Monday, 2026-05-18 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Customer Symptoms: Impacted users may experience authentication failures while logging in to Microsoft Exchange Online through Gmail App on Android devices. Workaround: Affected users can use Microsoft web app to access the Inbox.
Components affected
Google Gmail

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Latest Updates ( sorted recent to last )
15 days ago - at 05/22/2026 12:04AM

Summary
Gmail Android users using Microsoft Exchange Online accounts may fail to Log In and Sync due to authentication issues.
Description
Our engineering team identified the issue and released a new version of the Gmail Android application (version 2026.05.11) to the Google Play Store, which contains a fix to unblock affected users.
If you are currently encountering this issue, please upgrade to the latest version of the Gmail Android app. Users operating on the new app version should be able to successfully log in and sync their accounts.
We will provide more information by Friday, 2026-05-22 17:00 US/Pacific with current details.
We thank you for your patience while we are working on resolving the issue.
Symptoms
Impacted users may experience authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices.
Workaround
Affected users could update to the latest version of Gmail Android (version 2026.05.11) in Google Play Store.

17 days ago - at 05/19/2026 09:55PM

Summary
Gmail Android users using Microsoft Exchange Online accounts may fail to Log In and Sync due to authentication issues.
Description
We are experiencing an issue with Gmail Android client connecting with Microsoft Exchange Online accounts beginning on Saturday 2026-05-06.
Our engineering team has identified the issue and started rolling out a new version of Gmail Android release that contains the fix to unblock users.
Users already on the new app version will be able to Log In and Sync their accounts successfully.
We will provide more information by Thursday, 2026-05-21 17:00 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Customer Symptoms
Impacted users may experience authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices.
Workaround
Affected users can use Microsoft Web App to access the Inbox.

18 days ago - at 05/18/2026 09:45PM

Summary
Gmail Android users using Microsoft Exchange Online accounts may fail to Log In and Sync due to authentication issues.
Description
We are experiencing an issue with Gmail Android client connecting with Microsoft Exchange Online accounts beginning on Saturday 2026-05-06.
Our engineering team has identified the issue and is actively working on rolling out a fix to unblock all the affected customers.
We will provide more information by Tuesday, 2026-05-19 15:00 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Customer Symptoms
Impacted users may experience authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices.
Workaround
Affected users can use Microsoft Web App to access the Inbox.

21 days ago - at 05/16/2026 02:05AM

Summary
Gmail Android users using Microsoft Exchange Online may fail to log in due to authentication issues.
Description
We are experiencing an issue with Gmail beginning on Saturday 2026-05-06.
Our engineering team continues to investigate the issue.
We will provide more information by Monday, 2026-05-18 15:00 US/Pacific with current details.
We apologize to all who are affected by the disruption.
Customer Symptoms
Impacted users may experience authentication failures while logging in to Microsoft Exchange Online through
Gmail App on Android devices.
Workaround
Affected users can use Microsoft web app to access the Inbox.

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