Outage in Google Workspace

Customers attempting to start a direct message chat with a new contact from the Chat Web search bar may receive the error “Can’t start a direct message right now. Try again later.” Customers can attempt to start a new direct message using the "New Chat" button. Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point. We will provide more information by Wednesday, 2025-01-22 12:00 US/Pacific.

Resolved Minor

January 22, 2025 - Started about 1 month ago - Lasted about 1 hour

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Outage Details

Components affected

Google Chat

Latest Google Workspace outages

### **Summary:** Some customers were unable to send SMS on Google Voice. ### **Description:** We have experienced an issue with Google Voice beginning on Monday, 2025-02-17 at 07:06 US/Pacific. Our engineering team has applied the fix which has successfully mitigated the issue. We apologize to all who were affected by the disruption. ### **Diagnosis:** Impacted customers may have received an error message stating ‘The message violates our Acceptable Use Policy’. The issue has impacted only consumer users and not Google Workspace users. ### **Workaround:** Customers may retry to send the SMS which might have resolved the issue. Sending SMS messages from Android or iOS devices appeared to be functioning correctly. - 11 days ago

**Summary:** Google Workspace users are experiencing elevated error rates interacting with Google Chat, Google Calendar, Gmail, and Google Meet. **Description:** We are experiencing an intermittent issue with Google Chat, Google Calendar, Gmail, Google Meet beginning at Monday, 2025-02-10 11:51 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Monday, 2025-02-10 13:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Affected customers are experiencing intermittent errors interacting with Gmail, Google Calendar, Google Chat, and Google Meet. **Workaround:** None at this time. - 18 days ago

**Description:** We are experiencing an issue with Gemini beginning at Wednesday, 2025-02-05 14:11 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-02-06 11:30 US/Pacific with current details. We apologize to all who are affected by the disruption. **Symptoms:** Some Gemini customers are experiencing issues with "Add File" or "Link File" functionality within Gems **Workaround:** None at this time. - 22 days ago

**Summary:** Google Drive, Gmail Web, - Unable to see PDF annotations. **Description:** We are experiencing an issue with Google Drive, Gmail beginning at Wednesday, 2025-01-29 13:24 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-01-29 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers using Drive Web, Gmail Web, opening PDFs would not see PDF Annotations (shapes, user added text, freehand drawing, etc). All PDF data is still available. **Workaround:** Open the PDF in a different tool. - about 1 month ago

We're investigating reports of an issue with Admin Console. We will provide more information shortly. - about 1 month ago

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