Google Workspace customers may be experiencing missing account metadata, including primary email address and account creation time in the Admin Console

Summary
Google Workspace customers may be experiencing missing account metadata, including primary email address and account creation time in the Admin Console
Description
We believe the issue with Admin Console is mitigated for the vast majority of the users.
Engineering continues to work on full resolution and is expected to complete by Tuesday, 2026-01-20 09:15 PST.
We will provide an update by Tuesday, 2026-01-20 09:30 PST with current details.
Diagnosis / Customer Symptoms
Admin Console: Administrators searching for or viewing users may see empty fields for primary email addresses and account creation dates. The issue may also affect display of user information where a user's email address would normally be present (such as Reporting or Activity events).
Directory API: Applications accessing the Directory API, such as Google Cloud Directory Sync (GCDS), may receive responses with missing email and account creation metadata.
Some customers may see Single Sign-On (SSO) failures due to this issue.
Workaround
None at this time.

Title: Google Workspace customers may be experiencing missing account metadata, including primary email address and account creation time in the Admin Console
Description: We believe the issue with Admin Console is partially resolved.
Full resolution is expected to complete by Tuesday, 2026-01-20 08:30 PST.
We will provide an update by Tuesday, 2026-01-20 08:45 PST with current details.
Symptoms:
- Admin Console: Administrators searching for or viewing users may see empty fields for primary email addresses and account creation dates. The issue may also affect display of user information where a user's email address would normally be present (such as Reporting or Activity events).
- Directory API: Applications accessing the Directory API, such as Google Cloud Directory Sync (GCDS), may receive responses with missing email and account creation metadata.
Workaround: None at the time.

Title: Google Workspace customers may be experiencing missing account metadata, including primary email address and account creation time in the Admin Console
Description: We are experiencing an issue with Admin Console beginning at Tuesday, 2026-01-20 03:32 PST.
Mitigation work is currently underway by our engineering team.
The mitigation is expected to complete by Tuesday, 2026-01-20 07:45 PST.
We will provide more information by Tuesday, 2026-01-20 08:00 PST.
We apologize to all who are affected by the disruption.
Symptoms:
- Admin Console: Administrators searching for or viewing users may see empty fields for primary email addresses and account creation dates. The issue may also affect display of user information where a user's email address would normally be present (such as Reporting or Activity events).
- Directory API: Applications accessing the Directory API, such as Google Cloud Directory Sync (GCDS), may receive responses with missing email and account creation metadata.
Workaround: None at the time.