Outage in Google Workspace

Summary: Google Drive, Gmail Web, - Unable to see PDF annotations. Description: We are experiencing an issue with Google Drive, Gmail beginning at Wednesday, 2025-01-29 13:24 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-01-29 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Customers using Drive Web, Gmail Web, opening PDFs would not see PDF Annotations (shapes, user added text, freehand drawing, etc). All PDF data is still available. Workaround: Open the PDF in a different tool.

Resolved Minor

January 29, 2025 - Started about 19 hours ago - Lasted about 5 hours

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Outage Details

**Summary:** Google Drive, Gmail Web, - Unable to see PDF annotations. **Description:** We are experiencing an issue with Google Drive, Gmail beginning at Wednesday, 2025-01-29 13:24 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2025-01-29 15:00 US/Pacific with current details. We apologize to all who are affected by the disruption. **Diagnosis:** Customers using Drive Web, Gmail Web, opening PDFs would not see PDF Annotations (shapes, user added text, freehand drawing, etc). All PDF data is still available. **Workaround:** Open the PDF in a different tool.

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