Outage in Gorgias

Signup is not working

Resolved Major
January 13, 2025 - Started 23 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 01/13/2025 01:20PM

This incident has been resolved.

We have discontinued directing sign-ups to https://www.gorgias.com/signup-2 due to issues. All users are now redirected to https://www.gorgias.com/signup, which is functioning correctly.

MONITORING 23 days ago - at 01/13/2025 12:52PM

Users should now be directed to the working signup page at https://gorgias.com/signup/.

A workaround has been implemented and we are monitoring the results.

Thank you for your patience!

IDENTIFIED 23 days ago - at 01/13/2025 11:29AM

A third-party API disruption is causing issues with https://www.gorgias.com/signup-2.

In the meantime, you can still sign up using this link: https://www.gorgias.com/signup.

We are actively working on resolving the issue. Thank you for your understanding!

INVESTIGATING 23 days ago - at 01/13/2025 11:15AM

We are currently investigating this issue.

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