Outage in GoTab
Manual card entry issues for some users
Resolved MajorIncident Report
We are investigating an issue affecting manual card entry on the POS as well as guest-initiated attempts to save a credit card to their GoTab profile for QR ordering. Travel hospitality operators with Property Management System integrations who use guest folio lookups are affected as well.
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/07/2025 08:47PM
The issue has been identified and resolved. We are continuing to monitor for anomalies.
INVESTIGATING
12 months ago - at 05/07/2025 07:38PM
We are continuing to investigate the ongoing issue. Further details will be posted as they become available.
INVESTIGATING
12 months ago - at 05/07/2025 07:01PM
We are investigating an issue affecting manual card entry on the POS as well as guest-initiated attempts to save a credit card to their GoTab profile for QR ordering. Travel hospitality operators with Property Management System integrations who use guest folio lookups are affected as well.
Latest GoTab outages
Platform Latency - 1 day ago
Tap to Pay Payment Failures - about 1 month ago
System Latency - about 2 months ago
Support chat unavailable - 2 months ago
System outage - 5 months ago
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