Outage in GoTab
Manual card entry issues for some users
Resolved Major
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Outage Details
We are investigating an issue affecting manual card entry on the POS as well as guest-initiated attempts to save a credit card to their GoTab profile for QR ordering. Travel hospitality operators with Property Management System integrations who use guest folio lookups are affected as well.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 05/07/2025 08:47PM
The issue has been identified and resolved. We are continuing to monitor for anomalies.
INVESTIGATING
about 2 months ago - at 05/07/2025 07:38PM
We are continuing to investigate the ongoing issue. Further details will be posted as they become available.
INVESTIGATING
about 2 months ago - at 05/07/2025 07:01PM
We are investigating an issue affecting manual card entry on the POS as well as guest-initiated attempts to save a credit card to their GoTab profile for QR ordering. Travel hospitality operators with Property Management System integrations who use guest folio lookups are affected as well.
Latest GoTab outages
Intermittent cloud connectivity issues - 9 days ago
Sales Page Delay - 11 days ago
QR and kiosk ordering inaccessible - about 2 months ago
POS App Failing to Load - about 2 months ago
POS receipt printing disruption - 2 months ago
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