Outage in GoTo
GoTo Connect - Call audio quality
Resolved MajorIncident Report
Summary AI Generated
GoTo Connect customers experienced audio quality issues affecting all call types including deskphones, web, mobile, and inbound/outbound PSTN calls for 29 minutes. Engineers identified and corrected the underlying issue, restoring full operational status to all voice services.
We are actively investigating reports that some GoTo Connect customers may be experiencing audio issues on calls
Our engineers are working to identify the issue and will provide another update shortly.
Components affected
GoTo VoIP Calls - Deskphones GoTo VoIP Calls - Connect Web GoTo VoIP Calls - Connect Mobile GoTo PSTN Calls - Inbound GoTo PSTN Calls - OutboundTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/25/2026 04:35PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
about 1 month ago - at 03/25/2026 04:20PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
about 1 month ago - at 03/25/2026 04:15PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
about 1 month ago - at 03/25/2026 04:08PM
We are actively investigating reports that some GoTo Connect customers may be experiencing audio issues on calls
Our engineers are working to identify the issue and will provide another update shortly.
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