Outage in GoTo
GoTo Connect VoIP Phones Calls - Intermittent Call Failures (503 Errors)
Resolved MajorIncident Report
Summary AI Generated
GoTo Connect VoIP phone customers experienced intermittent failures when completing inbound calls due to an incident with a third-party service provider. The issue affected PSTN inbound calls and lasted 33 minutes before being fully resolved. Engineers identified the root cause as originating from the underlying service provider and confirmed all systems returned to 100% operational status.
We are actively investigating reports that some GoTo Connect VoIP Phones Calls customers may be experiencing intermittent issues completing inbound calls.
Our engineers are working to identify the issue and will provide another update shortly.
Components affected
GoTo PSTN Calls - InboundTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 04/15/2026 09:41PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
IDENTIFIED
14 days ago - at 04/15/2026 09:15PM
Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.
We will provide another update as soon as they become available.
INVESTIGATING
14 days ago - at 04/15/2026 09:08PM
We are actively investigating reports that some GoTo Connect VoIP Phones Calls customers may be experiencing intermittent issues completing inbound calls.
Our engineers are working to identify the issue and will provide another update shortly.
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