Outage in GoTo
Login to GoTo applications - 504 timeout - multiple products impacted
Resolved MajorIncident Report
Summary AI Generated
GoTo experienced a major authentication outage lasting 1.2 hours that caused 504 timeout errors across multiple products including GoTo Meeting, GoTo Admin, GoTo Connect, GoTo Webinar, GoTo Training, and other services. Users reported being unable to initiate sessions, encountering bad gateway errors, and timeouts when trying to create support sessions or perform administrative operations. Engineers identified and corrected the underlying authentication issue, with all systems confirmed as fully operational after monitoring for stability.
We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components.
Our engineers are working to identify the issue and will provide another update shortly.
Components affected
GoTo Meeting GoTo VoIP Calls - Connect Web GoTo Webinar GoTo Helpdesk GoTo Meeting API GoTo VoIP Calls - Connect Mobile GoTo Training GoTo Connect API GoTo Messaging - SMS GoTo Messaging - Chat GoTo Administration Portal GoTo Admin API GoTo Authentication APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 04/20/2026 03:23PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
9 days ago - at 04/20/2026 03:16PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
9 days ago - at 04/20/2026 03:12PM
Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications.
We will provide another update shortly.
IDENTIFIED
9 days ago - at 04/20/2026 02:55PM
This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings.
We will provide another update shortly.
IDENTIFIED
9 days ago - at 04/20/2026 02:34PM
Our engineers have identified the issue and are actively working to correct the underlying cause.
This issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services.
We will provide another update shortly.
INVESTIGATING
9 days ago - at 04/20/2026 02:14PM
We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components.
Our engineers are working to identify the issue and will provide another update shortly.
Latest GoTo outages
GoTo Connect Call Quality issue - 23 days ago
GoTo Connect - Call audio quality - about 1 month ago
GoTo Webinar, GoTo Training and GoTo Meeting- Issue starting sessions - about 1 month ago
GoTo Contact Center – Call queue distribution issues - 2 months ago
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