Outage in GoTo
GoTo Connect - Issue with incoming calls
Resolved MajorIncident Report
Summary AI Generated
GoTo Connect experienced a major outage lasting approximately 3.6 hours in which some customers were unable to receive inbound PSTN calls, while outbound and internal extension calls remained unaffected. Engineers worked with PSTN peers to identify and correct the issue. The incident was fully resolved and all systems confirmed operational following a monitoring period.
We are actively investigating reports that some GoTo Connect customers may be experiencing receiving inbound calls. Outbound calls and internal extensions calls are not affected.
Our engineers are working with our PSTN peers to identify the issue and will provide another update shortly.
Components affected
GoTo PSTN Calls - InboundTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 09/23/2026 04:26PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
about 22 hours ago - at 09/23/2026 01:43PM
Our engineers have corrected the issue and we are monitoring the successful establishment of incoming calls.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
about 22 hours ago - at 09/23/2026 01:31PM
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
INVESTIGATING
about 23 hours ago - at 09/23/2026 12:53PM
We are actively investigating reports that some GoTo Connect customers may be experiencing receiving inbound calls. Outbound calls and internal extensions calls are not affected.
Our engineers are working with our PSTN peers to identify the issue and will provide another update shortly.
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