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Outage in GoTo

GoTo Meeting, Webinar or Training - Webcam or screen share issues

Resolved Major
September 29, 2026 - Started 15 days ago - Lasted 35 minutes
Official incident page

Incident Report

Summary AI Generated

GoTo Meeting, Webinar, and Training experienced a 35-minute major incident where some users encountered intermittent webcam and screen sharing failures. Engineers identified and resolved the underlying issue, with affected sessions requiring a restart to fully recover. All systems were confirmed fully operational at resolution.

We are actively investigating reports that some GoTo Meeting, Webinar or Training customers may be experiencing intermittent issues with webcam or screen share. Our engineers are working to identify the issue and will provide another update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 09/29/2026 03:35PM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING 15 days ago - at 09/29/2026 03:23PM

Our engineers have corrected the issue and we are confirming that all services are functional. However, ongoing affected sessions should be restarted to be fully resolved.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED 15 days ago - at 09/29/2026 03:13PM

Our engineers have identified the issue and are now actively working towards a resolution. In the meantime, customers can close and restart their session.

We will provide another update when available.

INVESTIGATING 15 days ago - at 09/29/2026 03:03PM

We are actively investigating reports that some GoTo Meeting, Webinar or Training customers may be experiencing intermittent issues with webcam or screen share.

Our engineers are working to identify the issue and will provide another update shortly.

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