Outage in GoToConnect

GoTo Connect - Inbound PSTN call failures

Resolved Minor

October 31, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are actively investigating reports that some GoTo Connect customers may be experiencing inbound PSTN call failures. Our engineers are working to resolve the issue and will provide another update shortly.

Components affected

GoToConnect PSTN Routing

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Latest Updates ( sorted recent to last )

IDENTIFIED over 3 years ago - at 10/31/2022 10:36PM

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED over 3 years ago - at 10/31/2022 10:20PM

Our engineers have identified that the issue is still ongoing on the side of one of our underlying carriers and continue working towards a resolution.

MONITORING over 3 years ago - at 10/31/2022 09:23PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED over 3 years ago - at 10/31/2022 09:04PM

Our engineers have identified that the issue is on the side of one of our underlying carriers and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING over 3 years ago - at 10/31/2022 08:53PM

We are actively investigating reports that some GoTo Connect customers may be experiencing inbound PSTN call failures.

Our engineers are working to resolve the issue and will provide another update shortly.

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