Outage in GoToConnect

GoTo Connect - Inbound PSTN call failures

Resolved Minor
October 31, 2022 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are actively investigating reports that some GoTo Connect customers may be experiencing inbound PSTN call failures. Our engineers are working to resolve the issue and will provide another update shortly.
Components affected
GoToConnect PSTN Routing

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Latest Updates ( sorted recent to last )
IDENTIFIED almost 3 years ago - at 10/31/2022 10:36PM

Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED almost 3 years ago - at 10/31/2022 10:20PM

Our engineers have identified that the issue is still ongoing on the side of one of our underlying carriers and continue working towards a resolution.

MONITORING almost 3 years ago - at 10/31/2022 09:23PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED almost 3 years ago - at 10/31/2022 09:04PM

Our engineers have identified that the issue is on the side of one of our underlying carriers and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING almost 3 years ago - at 10/31/2022 08:53PM

We are actively investigating reports that some GoTo Connect customers may be experiencing inbound PSTN call failures.

Our engineers are working to resolve the issue and will provide another update shortly.

Latest GoToConnect outages

GoTo Connect VoIP Phones Calls - Audio degradation - 5 days ago
GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC, & GoTo Resolve - Issues in Accessing Application. - 6 days ago
GoTo Webinar and GoTo Assist Remote Support - Issues Accessing the Application - 18 days ago
GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training and Openvoice, GoToAssist (Remote Support) - Issues in accessing the Application - 20 days ago
GoTo Connect - missing call event notifications - about 1 month ago

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