Outage in GoToConnect

GoTo Connect - Unable to Change Status and Pick-Up Calls

Resolved Minor

November 30, 2022 - Started about 3 years ago - Lasted 32 minutes
Official incident page

Incident Report

We are actively investigating reports that some GoTo Connect customers may be unable to change their status and pick-up calls in the G2C App. Our engineers are working to identify the issue and will provide another update shortly.

Components affected

GoToConnect PSTN Routing

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 11/30/2022 07:00PM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 3 years ago - at 11/30/2022 06:41PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED about 3 years ago - at 11/30/2022 06:32PM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING about 3 years ago - at 11/30/2022 06:28PM

We are actively investigating reports that some GoTo Connect customers may be unable to change their status and pick-up calls in the G2C App.

Our engineers are working to identify the issue and will provide another update shortly.

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