Outage in GoToConnect

GoTo Connect - Brazil Inbound PSTN calls failures

Resolved Major
December 21, 2022 - Started almost 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are actively investigating reports that some GoToConnect customers in Brazil may be experiencing inbound PSTN call failures. Our engineers are working to resolve the issue and will provide another update shortly.
Components affected
GoToConnect PSTN Routing

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/21/2022 10:28PM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

MONITORING almost 3 years ago - at 12/21/2022 08:39PM

Our underlying carrier has corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED almost 3 years ago - at 12/21/2022 06:30PM

Our underlying carrier continues working towards a resolution.

We will provide more updates as soon as they become available.

IDENTIFIED almost 3 years ago - at 12/21/2022 04:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 12/21/2022 04:46PM

Our engineers have identified that the issue is caused by one of our underlying carriers and they are actively working toward a resolution. We will provide more updates as soon as they become available.

If you need to contact our Support Team, you can refer to the following link:
https://support.goto.com/connect/help/how-do-i-contact-customer-support

INVESTIGATING almost 3 years ago - at 12/21/2022 04:44PM

We are actively investigating reports that some GoToConnect customers in Brazil may be experiencing inbound PSTN call failures.

Our engineers are working to resolve the issue and will provide another update shortly.

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