Outage in GoToConnect

GoTo Connect - Audio Quality Issues

Resolved Major
September 18, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
Components affected
GoToConnect PSTN Routing

Need to monitor GoToConnect outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/18/2023 09:25PM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 2 years ago - at 09/18/2023 08:37PM

Our engineers have mitigated the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 2 years ago - at 09/18/2023 08:16PM

Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.

We will provide another update as soon as they become available.

IDENTIFIED about 2 years ago - at 09/18/2023 07:06PM

Our engineers continue working towards a resolution and will provide another update shortly.

IDENTIFIED about 2 years ago - at 09/18/2023 05:55PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Latest GoToConnect outages

GoTo Connect VoIP Phones Calls - Audio degradation - 5 days ago
GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC, & GoTo Resolve - Issues in Accessing Application. - 6 days ago
GoTo Webinar and GoTo Assist Remote Support - Issues Accessing the Application - 18 days ago
GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training and Openvoice, GoToAssist (Remote Support) - Issues in accessing the Application - 20 days ago
GoTo Connect - missing call event notifications - about 1 month ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook