Outage in GoToConnect

GoTo Connect - Audio Quality Issues

Resolved Major

September 18, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Components affected

GoToConnect PSTN Routing

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/18/2023 09:25PM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING over 2 years ago - at 09/18/2023 08:37PM

Our engineers have mitigated the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED over 2 years ago - at 09/18/2023 08:16PM

Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.

We will provide another update as soon as they become available.

IDENTIFIED over 2 years ago - at 09/18/2023 07:06PM

Our engineers continue working towards a resolution and will provide another update shortly.

IDENTIFIED over 2 years ago - at 09/18/2023 05:55PM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

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