Outage in GoToConnect

GoTo Connect - Call failures in UK and Germany

Resolved Major
November 10, 2023 - Started almost 2 years ago - Lasted 23 minutes
Official incident page

Incident Report

We are actively investigating reports that some GoTo Connect customers from Germany and UK region may be experiencing call failures where they are unable to make or receive calls. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
GoToConnect PSTN Routing

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/10/2023 11:58AM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence

INVESTIGATING almost 2 years ago - at 11/10/2023 11:40AM

We are actively investigating reports that some GoTo Connect customers from Germany and UK region may be experiencing call failures where they are unable to make or receive calls.

Our engineers are working to identify the issue and will provide another update shortly.

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