Outage in GoToConnect
Issues establishing calls
Resolved Major
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Outage Details
Components affected
GoToConnect PSTN RoutingLatest Updates ( sorted recent to last )
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Our engineers have corrected the issue that appeared for some Contact Center customers and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
The team is investigating potential side effects of this incident to a subset of Contact Center customers.
We are continuing to monitor for any further issues.
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
We are currently investigating an issue where a subset of our customers are unable to make or receive calls. Our engineers are working on the issue.
Another update will be sent shortly.
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