Outage in GoToConnect
Issues establishing calls
Resolved MajorIncident Report
We are currently investigating an issue where a subset of our customers are unable to make or receive calls. Our engineers are working on the issue.
Another update will be sent shortly.
Components affected
GoToConnect PSTN RoutingNeed to monitor GoToConnect outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 02/06/2024 08:45PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
over 1 year ago - at 02/06/2024 08:15PM
Our engineers have corrected the issue that appeared for some Contact Center customers and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
over 1 year ago - at 02/06/2024 07:47PM
The team is investigating potential side effects of this incident to a subset of Contact Center customers.
MONITORING
over 1 year ago - at 02/06/2024 07:34PM
We are continuing to monitor for any further issues.
MONITORING
over 1 year ago - at 02/06/2024 07:18PM
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
INVESTIGATING
over 1 year ago - at 02/06/2024 07:01PM
We are currently investigating an issue where a subset of our customers are unable to make or receive calls. Our engineers are working on the issue.
Another update will be sent shortly.
Latest GoToConnect outages
GoTo Connect VoIP Phones Calls - Audio degradation - 5 days ago
GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC, & GoTo Resolve - Issues in Accessing Application. - 6 days ago
GoTo Connect - missing call event notifications - about 1 month ago
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